Self service password reset is a feature which allows you to reset your own passwords without needing to email Technical Services helpdesk. This is especially handy if you forget your password on a Friday evening and don’t want to have to wait until Monday morning for me to reply on the helpdesk.

You need to set this up before you can use it:

Setting up security info

You will need to set up some security info in order to perform a self service password reset in future.

1. Go to https://mysignins.microsoft.com/security-info
   
2. Click on Add Method
3. Select a security method:
   1. Authenticator App – this is an app on your phone that will generate a code when required
   2. Phone – mobile or landline, to receive a text code or an automated voice call containing a code
   3. Alternative phone – same as above but an additional number
   4. Email – email address to receive a code (don’t use your work account as you have forgotten your password for that)
4. Follow the instructions – this will be entering your phone number or email address, and then entering a verification code
5. Repeat steps 2-4 – you should ideally have at least 2 different methods.
6. You should now have a screen looking a bit like this. You can pick the default method if you like, and alter/remove methods.
   

If you forget your password

In future if you forget your password:

1. Click on the “Reset forgotten password” link at the bottom of the login page:
2. Now enter your email address, and the code from the picture:
3. If you have forgotten your password, pick the first option. If your account is locked out, pick the second option:
   
4. Pick which verification method you want to use, follow the instructions and enter the code that you receive.
5. Now enter a new password and click Finish:
   
6. Once you see this, your password has been reset. I’ve found you need to wait a couple of minutes before trying to log on again for all the servers to update.