FAQ

Self Service Password Reset
Self service password reset is a feature which allows you to reset your own passwords without needing to email Technical Services helpdesk. This is especial...
Tue, 15 Sep, 2020 at 11:43 AM
YouTube Restricted Mode
Restricted Mode on YouTube is designed to prevent pupils accessing potentially unsafe materials. It is on by default, but can be turned off by teachers as i...
Thu, 17 Sep, 2020 at 3:44 PM
Turning off Facilities Request e-mails
If you do not wish to receive notifications on new facility requests: Go to https://manage.akslytham.com/facilities.php Click on Notification Settings...
Mon, 21 Sep, 2020 at 2:53 PM
Changing your FocalPoint password
Passwords on FocalPoint regularly expire, unfortunately the system doesn't tell you if your password has expired or if you have just entered it wrong or...
Thu, 1 Oct, 2020 at 2:26 PM
Setting up MFA
Multi-Factor Authentication is a key tool in helping to prevent unauthorised access to your account. If you try to log on from outside of school you will be...
Tue, 20 Apr, 2021 at 4:06 PM
Set up Authy MFA
If you don't have a smartphone or for some other reason cannot install the Microsoft Authenticator app on your device, you can instead use Authy which c...
Thu, 22 Apr, 2021 at 9:51 AM
Access the United Learning Hub from a Surface/Laptop
To access the hub from a Surface or an individually assigned laptop you will need to use your password rather than PIN or Face ID, this is because the hub d...
Thu, 10 Oct, 2024 at 9:44 AM
Accessing the HR System
The online HR system can be accessed both in school and from home using a web browser. Go to https://ce0374li.webitrent.com/ce0374li_ess and click Organis...
Mon, 7 Oct, 2024 at 11:28 AM